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Beth Thompson, RDH, BS, FACE, celebrates 30+ years as an RDH and dental industry innovator and advocate. Beth was the Editor in Chief for Contemporary Oral Hygiene for 6+ years and a Past President of the Indiana Dental Hygienist's Association.

Beth is a Fellow in the Academy of Comprehensive Esthetics and serves on their advisory board. She is the director and founder of CareerFusion, the 1st and only resource for dental hygiene career advancement. She established the Florida Institute of Orofacial Myology, a clinic and learning center for health care providers in Port Orange, FL.

Beth provides industry consulting services, continuing education programs, corporate recruiting and placement, She has worked with Scherer Laboratories, John O. Butler Company, Optiva Corporation, and serves as an educational consultant for dental manufacturers designing educational and marketing solutions for new diagnosis and treatment products.

Beth’s advocacy includes successfully establishing non-surgical perio treatment protocols as the standard of practice, where therapeutic advancements allow for individualized care with predictable and positive results. Her commitment is the implementation of new technology and practice standards, which will elevate the level of dental health care delivery.



Fran Pangakis, RDH, CPVA, CPBA has 30+ years of experience as a dental hygienist and business management consultant. Fran’s passion and focus, by blending her clinical and coaching skills, is creating office relationships that ‘work’.

Fran is a certified trainer in facilitation, communications, coaching and professional development. Through the use of performance management assessments, Fran works with doctors and teams to unlock talent by tapping into their Emotional Intelligence (EQ) factors and behavioral traits. Her Coach-on-Call consulting service offers affordable, short-term, telephone-based consulting for doctors who want or need immediate help with specific issues that are affecting their practice.

Fran is a certified consultant with leading human resource and personnel policy firm Bent Ericksen & Associates (BE&A). She is also a consultant’s coach and certified consultant for BE&A’s Drake/IPM assessment which is used for hiring, team building, leadership development and motivation.

As a consultant’s coach, Fran supports consultants to achieve their goals and make the impossible happen for them too. She is a sought-after author, with articles published in a wide range of dental journals on topics including conflict resolution, team building, customer service and human resources.



Shirley Gutkowski, RDH, BSDH, FACE is an envelope pusher from way back. Never satisfied with “good enough” she continues to find ways to increase productivity with an eye towards patient and clinician’s health and well being.

After nearly 20 years chairside, Shirley now primarily takes to the pen and lecturer circuit to encourage other practicing clinicians to live their dental hygiene career to the fullest. She is author and co-author of several books for practicing clinicians, including The Purple Guide: Confronting Caries” which is considered a foundational component for any practicing clinician.

Ms. Gutkowski writes for consumer magazines and can be read in Healthy Living and Diabetes Self-Management. She is also a favorite on air and Internet radio programs dealing with whole health. Shirley is a contributing member and Fellow in the Academy of Comprehensive Esthetics and on the faculty of CareerFusion.

A popular International speaker, five people’s mother, two people’s grandmother and one person’s wife of over 30 years, Ms. Gutkowski can be found typing in the kitchen, the deck or her office in Sun Prairie, WI.



Tim Twigg brings 30 plus years of practice management and business consulting experience and knowledge specifically in the dental healthcare field.

Tim has authored a workbook/audio program, entitled “Enhancing Case Presentation for Elective and Discretionary Dentistry”, contributed to two practice management books and is a published author of articles for major healthcare journals and currently co-authors a regular column in Dental Economics entitled: “Staff Matters”. He is also the designer of BonusPro, the industry’s leading bonus and incentive software program.

Tim has presented seminars nationally on various practice management subjects, human resources and employment compliance. Presentations have included State and National Associations, component societies, and study clubs.

Tim is part of the management faculty and/or the speakers’ bureau for: Fortune Management, Jameson Management, LVI Global, Seattle Study Club, and Transitions Group. Tim is a member of the Academy of Dental Management Consultants (ADMC), the Society for Human Resources Management (SHRM). His expertise extends to leadership and business development, strategic marketing, and communication skills.



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